When you use Aegean taxi , you trust us with your information. We are committed to keeping that trust by helping you understand our privacy practices.
This policy describes the information we collect, how it is used and shared, and your choices regarding this information. We recommend that you read this along with our Privacy Overview, which highlights key points about our privacy practices (including what information we collect, when we collect it and how we use it).
Last modified: 12 May 2023
Effective date: 12 May 2023
Summary
This policy applies to users of Aegean taxi services anywhere in the world, including users of Aegean taxi′s apps (available on Appstore and Google Play), websites, features or other services.
This policy describes how Aegean taxi and its affiliates collect and use personal information to provide our services. This policy applies to all users of our apps, websites, features or other services anywhere in the world, unless covered by a separate privacy policy. This policy specifically applies to:
Riders: users who request or receive transport
Drivers: users who provide transport individually or through partner transport companies
Partners: companies that collaborate with us to either request a service or provide a service
This policy also applies to those who provide information to Aegean taxi in connection with an application to use our services, or whose information Aegean taxi otherwise receives in connection with its services (such as contact information of individuals astsociated with Aegean taxi Hotel/Restaurant partners). All those subject to this policy are referred to as “users” for purposes of this policy.
The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places. Please contact us if you have questions on our practices in your country or region.
Summary
If you live in the European Union or elsewhere, the data controller is:
Butler Hospitality and Logistics, 16192 Coastal Highway, Lewes, Delaware 19958, USA.Questions, comments and complaints about Aegean taxi′ data practices can be submitted to Aegean taxi′ data protection office through here
We process personal information inside and outside of the European Union. Aegean Taxi transfers information of users outside the European Union on the basis of mechanisms approved under applicable laws.
Summary
Aegean taxi collects:
Information that you provide to Aegean taxi , such as when you create your Aegean taxi account.
Information created when you use our services, such as location, usage and device information.
Information from other sources, such as Aegean taxi partners and third parties that use Aegean taxi APIs.
The following information is collected by or on behalf of Aegean taxi :
1.Information you provide
This may include:
User profile: We collect information when you create or update your Aegean taxi account. This may include your name, email, phone number, login name and password, address, payment or banking information (including related payment verification information), government identification numbers, date of birth, photo and signature. This also includes driver vehicle or insurance information. This also includes the preferences and settings that you enable for your Aegean taxi account.
Background check information: We may collect background check information if you sign up to use Aegean taxi services as a driver or partner. This may include information such as your driver history or criminal record (where permitted by law). This information may be collected by a vendor on Aegean taxi ’s behalf.
Demographic data: We may collect demographic information about you, including through user surveys. In some countries, we may also receive demographic information about you from third parties.
User content: We may collect information that you submit when you contact Aegean taxi customer support, provide ratings or compliments for other users, or otherwise contact Aegean taxi .
Address book or calendar: If you permit the Aegean taxi app to access the address book on your device, we may collect names and contact information from your address book for purposes such as facilitating social interactions through our services. If you permit the Aegean taxi app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location and number of attendees
2.Information created when you use our services
This may include:
Location information: Depending on the Aegean taxi services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.
- If you are a driver or delivery partner, Aegean taxi collects location information when the Aegean taxi app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device.
- If you are a rider, Aegean taxi may collect location information when theAegean taxi app is running in the foreground. In certain regions, Aegean taxi may also collect this information when the Aegean taxi app is running in the background of your device if this collection is enabled through your app settings or device permissions.
- Riders and delivery recipients may use the Aegean taxi app without enablingAegean taxi to collect their location information. However, this may affect the functionality available on your Aegean taxi app. For example, if you do not enable Aegean taxi to collect your location information, you will have to enter your pick-up address manually. In addition, location information will be collected from the driver during your trip, even if you have not enabledAegean taxi to collect your location information.
Transaction information: We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, distance travelled, and payment method. Additionally, if someone uses your promo code, we may associate your name with that person
Usage information: We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Policy
Device information:We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
Communications data: We enable users to communicate with each other and Aegean taxi through the Aegean taxi apps, websites and other services. For example, we enable drivers and riders, and delivery partners and recipients to call or text each other (in some countries, without disclosing their telephone numbers to each other). To provide this service, Aegean taxi receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. Aegean taxi may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics.
3.Information from other sources
This may include:
Summary
Aegean taxi collects and uses information to enable reliable and convenient transportation, delivery and other products and services. We also use the information we collect:
Aegean taxi does not sell or share your personal information to third parties for third party direct marketing purposes.
Aegean taxi uses the information it collects for purposes including:
1.Providing services and features
Aegean taxi uses the information we collect to provide, personalise, maintain and improve our products and services. This includes using the information to:
2.Safety and security
We use your data to help maintain the safety, security and integrity of our services and users. This includes, for example:
3.Customer support
Aegean taxi uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
4.Research and development
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
5.Communications among users
Aegean taxi uses the information we collect to enable communications between our users. For example, a driver may text or call a rider to confirm a pick-up location, or a restaurant or delivery partner may call a delivery recipient with information about their order.
6.Communications from Aegean taxi
Aegean taxi uses the information we collect to enable communications between our users. For example, a driver may text or call a rider to confirm a pick-up location, or a restaurant or delivery partner may call a delivery recipient with information about their order.
7.Legal proceedings and requirements
We may use the information we collect to investigate or address claims or disputes relating to your use of Aegean taxi′ services, or as otherwise allowed by applicable law, or as requested by regulators, government entities and official inquiries.
Summary
Aegean taxi and its partners use cookies and other identification technologies on our apps, websites, emails and online ads for purposes described in this policy.
Cookies are small text files that are stored on your browser or device by websites, apps, online media and advertisements Aegean taxi uses cookies and similar technologies for purposes such as:
We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services.
Please see our Cookie Policy for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies.
Summary
Some of Aegean taxi′ products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes
Aegean taxi may share the information we collect:
1.With other users
2.At your request
This includes sharing your information with:
3.With the general public when you submit content to a public forum.We love hearing from our users -- including through public forums such as Aegean taxiTaxi blogs, social media and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.
4.With the owner of Aegean taxi accounts that you may use.If you use a profile associated with another party we may share your trip information with the owner of that profile. This occurs, for example, if you are:
5.With Aegean taxi subsidiaries and affiliatesWe share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Aegean taxi may process and stores information in the United States on behalf of its international subsidiaries and affiliates.
6.With Aegean taxi service providers and business partners.Aegean taxi may provide information to its vendors, consultants, marketing partners, research firms and other service providers or business partners. This may include, for example:
7.For legal reasons or in the event of a dispute.Aegean taxi may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing your information with law enforcement officials, government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies, to protect Aegean taxi ’s rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s credit card, we may be required by law to share information with that credit card holder, including trip information. This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
8.With your consentAegean taxi may share your information other than as described in this policy if we notify you and you consent to the sharing.
Summary
Aegean taxi retains user profile and other information for as long as you maintain your Aegean taxi account.
Aegean taxi retains transaction, location, usage and other information for 7 years in connection with regulatory, tax, insurance or other requirements in the places in which it operates. Aegean taxi thereafter deletes or anonymises such information in accordance with applicable laws.
If you withdraw consent to the collection or use of personal information for optional features, such as features that use your calendar or address book, Aegean taxiTaxi deletes such personal information.
Users may request deletion of their accounts at any time. Following such request,Aegean taxi deletes the information that it is not required to retain, and restricts access to or use of any information it is required to retain.
Aegean taxi requires user profile information in order to provide its services and retains such information for as long you maintain your Aegean taxi account. Aegean taxi retains certain information, including transaction, location, device and usage information, for a minimum of 7 years in connection with regulatory, tax, insurance and other requirements in the places in which it operates. Once such information is no longer necessary to provide Aegean taxi′ services, enable customer support, enhance the user experience or for other operational purposes,Aegean taxi takes steps to prevent access to or use of such information for any purpose other than compliance with these requirements or for purposes of safety, security and fraud prevention and detection. You may request deletion of your account at any time through the contact section in the Aegean taxi app, or via Aegean taxi′ website. Following such requests, Aegean taxi deletes the information that it is not required to retain. In certain circumstances, Aegean taxi may be unable to delete your account, such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, Aegean taxi will delete your account as described above. Aegean taxi may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users′ safety and security. For example, if Aegean taxi shuts down a user′s account because of unsafe behaviour or security incidents, Aegean taxi may retain certain information about that account to prevent that user from opening a new Aegean taxi account in the future.
Summary
Beginning on 25 May 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation (“GDPR”).
This section summarises Aegean taxi ’s grounds for processing personal information under the GDPR, and the rights of EU users as relates to Aegean taxi ’s handling of personal information.
Beginning on 25 May 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation (“GDPR”). This section provides information as relates to EU users′ rights, and Aegean taxi′ responsibilities, under this regulation.
1.EU user rights. If you are an Aegean taxi user in the EU, you have the following rights with respect to Aegean taxi′ handling of your personal information. To exercise these rights, please see below or submit your request here. Users outside the EU may also request explanation, correction, deletion or copies of their personal data from the same link.
a. Explanation and copies of your data
b. Correction
c. Deletion
d. Objections and complaints
2. Grounds for processing. GDPR requires that companies processing the personal data of EU users do so on the basis of specific legal grounds. As described below, Aegean taxi processes the information of EU users based on one or more of the grounds specified under GDPR:
a. This processing is necessary to provide the services and features you request Aegean taxi must collect and use certain information in order to provide its services. This includes:
b. The processing is necessary to protect the vital interests of our users or of others
c. The processing is necessary for Aegean taxi′ legitimate interest
d. The processing is necessary for the legitimate interests of other persons or parties
e. The processing is necessary to fulfil Aegean taxi′ legal obligations
f. Consent
Summary
Aegean taxi provides means for you to see and control the information that Aegean taxiTaxi collects, including through:
You may also request that Aegean taxi provide you with explanation, copies or correction of your data.
A. PRIVACY SETTINGS
The settings menu in the Aegean taxi rider app gives users the ability to set or update their location and contact sharing preferences, and their preferences for receiving mobile notifications from Aegean taxi . Information on these settings, how to set or change these settings, and the effect of turning off these settings is described below.
Location information
B. DEVICE PERMISSIONS
Most mobile platforms (Apple iOS, Google Android, etc.) have defined certain types of device data that apps cannot access without your consent. These platforms have different permission systems for obtaining your consent. The Apple iOS platform will alert you the first time the Aegean taxi app wants permission to access certain types of data and will let you consent (or not consent) to that request. Google Android devices will notify you of the permissions that the Aegean taxi app seeks before you first use the app. Your use of the app constitutes your consent.
C. RATINGS LOOK-UP
After every trip, drivers and riders are able to rate each other, as well as give feedback on how the trip went. This two-way system holds everyone accountable for their behaviour. Accountability helps create a respectful, safe environment for both drivers and riders. Your rider rating is available in the main menu of the Aegean taxi rider app. Your driver rating is available in the Ratings tab of the Aegean taxi Partner app.
D. EXPLANATIONS, COPIES AND CORRECTION.You may request that Aegean taxi :
You can make these requests by contacting Aegean taxi hereYou can also edit the name, phone number and email address associated with your account through the Settings menu in Aegean taxi′ apps. You can also look up your trip, order and delivery history in the Aegean taxi apps.
E. MARKETING OPT-OUTS
You may opt out of receiving promotional emails from Aegean taxi here. You may also opt out of receiving emails and other messages from Aegean taxi by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as receipts for your trips or information about your account.
Summary
We may occasionally update this policy. If you use our services after an update, you consent to the updated policy.
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the Aegean taxi apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy. We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.